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Nitehawk Year-Round Adventure Park

COVID-19 Protocols

Nitehawk Winter 2021/22

COVID-19 Operating Protocols 

Last Updated: February 9, 2022

First and foremost, Nitehawk would like to say that the Health and Safety of our Staff & Guests is still our top priority this season. That being said, our Staff & Management look forward to continuing to welcome all our Guests and their families to the slopes for the remainder of the 2021/22 Winter Season! Current protocols in place apply to guests visiting from all Provinces. 

We do want you to know that Skiing, Snowboarding & Tubing will look different again this year due to COVID-19, as well as the Landslide from May of 2020 that we are working to recover from; and we want to make sure you have all the necessary information regarding the impacts COVID-19 will have on your visit to Nitehawk. Please scroll down to learn more.

Please Note that Nitehawk will be continuing to update this page regularly as guidelines & protocols change, but despite these ongoing updates we want to share our current plans for operations this Winter Season with you. These protocols are based on Government of Alberta and Government of Canada Guidelines and Best Practices created and complied by the CWSAA, NSAA & CSC Ski Areas Associations and many local ski areas.

These guidelines and operating protocols have been adopted to ensure that the Health and Safety of YOU our Guests and our Staff, remain Nitehawk’s TOP PRIORITY. 

To learn more about how the Ski Industry is adapting, please check out the Canadian Ski Council’s  “Ski Well, Be Well” Operating Best Practices. 

We appreciate your patience and understanding as we all work hard to continue to be the REASON we HAVE a SEASON!

Please be sure to check this page for the most up to date information before visiting.

Should you have any questions please don’t hesitate to message us on our Facebook Page
or email info@gonitehawk.com. 


Masks or Face Coverings are Required.  Stay Home if Unwell. Maintain Physical Distance, stay 2m apart.
Stay 2 meters apart on
all Conveyor Lifts.
Wash your Hands Frequently. Be Wise Sanitize.

Restriction Exemption Program:

*updated February 9th, 2022

As of February 9th, the Government of Alberta’s Restriction Exemption Program (REP) has been lifted and there will no longer be any requirement to show proof of vaccination or a negative test to enter both the Upper & Lower Chalets. 

Will there be washrooms available?

With the removal of REP, both Upper & Lower Chalet indoor washrooms are available for all Guests to use.


Face Coverings & Masks:

*updated February 9th, 2022
 

For the safety of all our Staff & Guests, Face Coverings & Masks must be worn at Nitehawk: 

  • In ALL indoor spaces and cafeterias, for all guests 2 years of age and older, unless you are actively eating or drinking. 
  • At ALL times when participating in a Ski or Snowboard Lesson.
  • Disposable Masks will be available for any guest that does not have an appropriate mask to wear. 
  • Are highly recommended in ALL common outdoor spaces where physical distance cannot be maintained (ie. Chalet deck, Aquatera Tube Zone) 
  • Are highly recommended in ALL lift lines and while riding lifts (Platter, 600ft Conveyor, Bob’s Bump Conveyor & NEW T-Bar Lift).
  • Are highly recommended when Tubing at the Aquatera Tube Zone. 

We will not be allowing any exceptions to our mask policy. This policy continues to be part of our safe operating guidelines in order for us to operate this season. AHS recommends that anyone that cannot medically wear a face covering should avoid any public place where physical distancing cannot be guaranteed.


Safety Protocols: 

  • We ask that guests follow all signage and staff instructions while visiting Nitehawk. 
  • Capacities will be limited in some of our indoor facilities to allow us to manage access and work within COVID-19 Guidelines & Procedures.
  • Face Coverings will be required in ALL indoor spaces; including but not limited to the rental shop, cafeteria, washrooms and snowschool. 
  • Hand Sanitizer stations will be provided at all entrances to the Indoor Spaces. And we encourage you to use them frequently.  
  • Nitehawk Staff will be required to do a Covid health screening questionairre before each shift. Staff who are ill will be asked to stay home. 
  • Guests are required to stay away from our facilities if they are sick and/or experiencing any symptoms of COVID-19 as outlined by AHS.
  • We will be doing our best to reduce touch points wherever possible; including but not limited to: Online Ticket Purchasing and Online Waiver Forms. 
  • Plexiglass barriers are installed where they have been deemed appropriate throughout the Chalet & Lower Chalet.
  • We will be cleaning regularly, especially in high traffic areas and touch points, and wiping down and disinfecting surfaces, as per AHS Guidelines.

Hill Access & Lifts:

  • There will be limited hill capacity as we adapt to having less terrain and overall lift capacity, due to the landslide we encountered in May of 2020. When the New Summit T-Bar Lift opens on February 11th we will assess how this affects our operations and adjust hill operational capacity accordingly. 
  • Regular Hill Operating Hours (excluding special holiday hours) will be:
    • Wednesdays & Fridays 5:30-9:30PM
    • Saturdays & Sundays 11:00AM-5:00PM
  • Aquatera Tube Zone Regular Operating Hours (excluding special holiday hours) will be:
    • Fridays 5:00-7:00PM & 7:30-9:30PM
    • Saturdays 12:30-2:30PM & 3:00-5:00PM, 5:30-7:30PM & 8:00-10:00PM
    • Sundays 12:30-2:30PM & 3:00-5:00PM

Please Note that Physical Distancing of Two(2) Meters and Face Coverings/Masks are still highly recommended in all lift lines & other high congestion areas. We ask for your continued cooperation and patience as our staff work to adapt & enforce the updated Guidelines & Rules.

 

Ski & Snowboard Equipment Rentals:

*updated February 9th, 2022

Rentals will be offered in Nitehawk’s Rental Shop this winter. We will slowly be returning to full capacity in the Rental Shop, we do anticipate slightly longer waits to get equipment.

If you are taking lessons, please arrive 45-60 minutes prior to your lesson in case changes need to be made to your preset Rentals. 

  • Face coverings are still mandatory in the Rental Shop & ALL Indoor Spaces.
  • 2 metre physical distancing is still required while waiting in line

Snow School & Lessons

*updated February 9th, 2022
  • Face Coverings/Masks are still required to be worn for All Lessons, by All Students & Instructors at All Times.
  • If you are not feeling well and/or are experiencing any COVID-19 Symptoms, please do not come to your lesson. Please contact our Snowschool Team at 780-532-6637.
  • If you are interested in a cohort/semi-private lesson, please inquire with our Snowschool Team.
  • We will still be having all Students Check-in with our Snowschool Team, and we ask that one parent check-in each child, and complete the Lesson Participant Covid Health Screening Questionairre ONLINE.
  • When checking in for All Nitehawk Lesson Programs, we ask that Students come dressed and ready to go.
  • Use your vehicle as your “Home Base” to get ready prior to your lesson.
  • If you are renting equipment, please arrive at least 45-60mins before your lesson to collect your rentals and get ready at your vehicle. Please anticipate longer than usual wait times for rental equipment, should changes to your pre-set gear be required.
  • Instructors will use methods to decrease physical interaction with guests.
  • Instructors will not be having lunch with guests.

Ski Hill Tickets & Passes: 

*updated February 9th, 2022

For the 2021-22 Winter Season you will be required to pre-purchase ALL Ski, Snowboard and Tube Lift Tickets ONLINE prior to visiting the Hill. This will allow us to share guest information for the purpose of contact tracing with Alberta Health Services should it be required.   

  • Pre-purchasing of ALL lift tickets will still be required in advance to your arrival at Nitehawk.
  • There will be NO in-person lift ticket sales. 
  • There may be times when daily capacity is met and day tickets for a particular day or time will not be available.

We appreciate your patience and understanding as we continue to use our ONLINE booking system. 

Please note: When the New Summit T-Bar Lift opens on February 11th we will assess how this affects our operations and adjust hill operational capacity accordingly. 


Aquatera Tube Zone: 

*updated February 9th, 2022

A great experience for ALL Ages and place to enjoy Fresh-Air Famly Fun! The Aquatera Tube Zone will be open again this Winter and we’re excited to bring back the GLOW TUBING experience, during evening operations. 

  • Tickets must be pre-purchased ONLINE in advance to your visit, as we don’t want to disappoint those who arrive without tickets if we are SOLD OUT.
  • For the safety of all our Staff & Guests, Face Coverings/Masks are highly recommended when Tubing at the Aquatera Tube Zone.
  • We will continue to have capacity restrictions in the Tube Zone, in order to provide a wonderful guest experience.  
  • Tubing Sessions will be capped at 80 Guests. 
  • Face Coverings are mandatory while indoors. 
  • Two(2) Meter physical distancing and face coverings are highly recommended in all Line-ups and while Tubing.
  • Tubing in Groups will only be allowed if you belong to same cohort group. 

Indoor Facilities: 

*updated February 9th, 2022

As of February 9th, the Government of Alberta’s Restriction Exemption Program (REP) has been lifted and there will no longer be any requirement to show proof of vaccination or a negative test to enter both the Upper & Lower Chalets. We do ask that you still follow the protocols below: 

  • A mask or face covering will be required in ALL Indoor Spaces, unless actively eating or drinking.
  • ALL Nitehawk Staff will be wearing face coverings or face shields.
  • We will be slowly returning to Full Capacity in the Rental Shop to ensure proper physical distancing.
  • We HIGHLY Recommend that all guests come dressed to be outside for the majority of their visit. 
  • High touchpoint surfaces will be sanitized and cleaned a minimum of three(3) times per day and enhanced deep cleaning will take place every day after closing.
  • Storage Racks & Cubbies have been removed. 
  • Outdoor Storage Racks have been added outside the Cafeteria, but are to be used at your own risk. Do not leave valuable items in unattended bags.
  • Please leave bags and personal items in your vehicle, as there will be NO indoor storage space – please use your vehicle as your HOMEBASE. 
  • We suggest bringing only what you need to the hill or packing a small backpack you can take on the hill with you. 

Upper & Lower Chalet Cafeterias:

  • NO Outside Food or Bag Lunches will be permitted in Nitehawk’s Cafeterias. We encourage you to eat in your vehicle or outside if you bring your own food. 
  • Guests that are not skiing, snowboarding or tubing are asked to watch from our outdoor patio or from their vehicle, as Nitehawk needs to allow for as many guests as possible to access our Indoor facilities to grab a bite to eat and utilize our washroom facilities. 
  • Tables in ALL indoor & outdoor eating facilities will be spaced to allow for Two(2) meter Physical Distancing. Please do NOT move tables and chairs from their assigned locations. 
  • A maximum of Ten(10) individuals may sit together at the same table. No mingling between tables. 
  • Enhanced cleaning & sanitization protocols will continue to be in place. 
  • We will continue to offer more Grab-n-Go Food Items in our Cafeterias to help reduce line-ups.
  • The use of Outdoor Patio Seating is encouraged.
  • We will be setting up an outdoor BBQ near the Upper Chalet Deck frequently throughout the season.

We realize the changes listed above will still create inconveniences, however we ask for everyone’s continued cooperation, patience and understanding. In order for us to provide a safe space for everyone this winter it will require adaptation and the willingness to do things differently from ALL.

See you on the Slopes!


Signage you’ll be seeing during your visit:

Office Hours

Monday - Friday
10am - 5pm
Saturday - Sunday
Office Closed

Contact

Main Line:
780-532-6637
Toll Free:
1-888-754-6678

Quick Links

Nitehawk Year Round Adventure Park
PO Box 1006 STN Main
Grande Prairie, AB T8V 4B5
©2022 Nitehawk Year-Round Adventure Park